CoupleCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application CoupleCare (the "App"). Please read this Privacy Policy carefully. By using our App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
Account Information: We collect anonymous user identifiers and device information when you use the App.
Profile Information: Name (optional), relationship preferences, lifestyle information, and personal characteristics you choose to share.
Partner Information: Information about your partner or relationships that you provide for analysis purposes.
Chat Messages: Messages you send to our AI assistant for relationship advice and support.
Form Responses: Your responses to lifestyle questionnaires and relationship assessment forms.
Information Automatically Collected
Device Information: Device ID, operating system version, app version, and device characteristics.
Usage Data: How you interact with the App, features used, and time spent in the App.
Technical Data: IP address, crash reports, and performance metrics.
Information from Third Parties
We may receive information from third-party services we integrate with:
Firebase: Authentication, database storage, and analytics.
RevenueCat: In-app purchase processing and subscription management.
Google Services: App performance and crash reporting.
How We Use Your Information
We use the collected information for the following purposes:
Core App Functionality
Provide AI-powered relationship advice and insights.
Generate personalized relationship reports and compatibility analyses.
Enable chat functionality with our AI assistant.
Store your preferences and conversation history.
Account Management
Create and maintain your anonymous user account.
Authenticate your access to the App.
Manage your subscription and in-app purchases.
Provide customer support.
AI Services
Process your messages and form responses through OpenAI's services to generate personalized advice.
Analyze relationship patterns and provide insights.
Generate compatibility reports and recommendations.
App Improvement
Analyze usage patterns to improve App functionality.
Monitor App performance and fix technical issues.
Develop new features and enhance user experience.
Information Sharing and Disclosure
We do not sell your personal information to third parties.
Third-Party Service Providers
We share information with the following third-party services:
OpenAI
We send your chat messages, form responses, and profile information to OpenAI to generate AI-powered relationship advice.
OpenAI processes this data according to their privacy policy and data usage policies.
This data is used to provide you with personalized responses and insights.
Firebase (Google)
User authentication data and anonymous identifiers.
App usage analytics and crash reports.
Database storage for your conversations and profile information.
RevenueCat
Purchase information and subscription status.
Device identifiers for subscription management.
Transaction data for billing purposes.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Your conversations are entirely under your control, and CoupleCare assumes no responsibility for them. Chats are stored on the user's device, not in a virtual environment.
Security Measures
Data encryption in transit and at rest.
Anonymous user authentication.
Secure API communications with third-party services.
Regular security assessments and updates.
Data Retention
Chat Messages: Stored locally on your device and in our secure database for as long as you use the App.
Profile Information: Retained until you delete your account or request data deletion.
Usage Analytics: Aggregated and anonymized data may be retained for up to 2 years.
Transaction Data: Kept for legal and accounting requirements (typically 7 years).
Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Control
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Portability: Request transfer of your data to another service.
How to Exercise Your Rights
To exercise these rights, please contact us at innovelftech@gmail.com. We will respond to your request within 30 days.
Account Deletion
You can delete your account and associated data by:
Going to Settings in the App.
Selecting "Delete All Data."
Confirming your decision.
Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.
Third-Party Links and Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
Posting the new Privacy Policy in the App.
Sending you a notification through the App.
Updating the "Last Updated" date at the top of this policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
By using CoupleCare, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our App.